Two Youngstown natives now lead the Mission Services and Operations departments at Goodwill Industries. Welcome Denis Robinson and Samantha Turner to the Goodwill family.
Denis Robinson – Director of Mission Services
Earning his first bachelor’s from Youngstown State University, his second bachelor’s in International Business from Liberty University, and his Masters of Arts Management and Leadership from Liberty University, Denis Robinson, Sr. is a well-educated, exceptionally motivated, and passionate member of the Youngstown Goodwill team.
Denis began his career with Goodwill as the Human Resources and Mission Services Director in Akron. His knowledge for business brought him to Goodwill, but his passion for people kept him around. After learning of an opening at Youngstown Area Goodwill, he made the move back to his hometown.
Goodwill offers a number of programs that seek to help the community through such things as vocational rehabilitation and training, job placement, radio reading, and vision services. These services allow Goodwill to welcome local participants and provide them with real-world work experiences. Thrift stores and janitorial contracts are used to employ people with disabilities and provide job training to those in the community who need it. Denis oversees these programs and keeps them on track.
“Be it professional, personal, or even spiritual,” Denis says, “it’s our responsibility as an agency and as a part of humanity to meet the needs of the people who need us.”
Denis is motivated by Goodwill’s desire to say yes or find a way. He believes a huge part of mission services is “to get out there and try to find a way to make it happen.” Going the extra mile for people who need it, even if they do not blatantly ask for it, is what has kept Goodwill around for 100 years.
“Being here with this team, and a lot of them are newly assembled, there’s a great ferver and great excitement,” Denis explained. “I’m very excited to be a part of something that is very old in its age, but very new in its implementation.”
Samantha Turner – Director of Operations
Samantha Turner is a Youngstown native, University of Florida graduate, active community member, passionate gardener, and a mother. She gives back to the community through involvement in the Rotary Club of Youngstown, the Boys and Girls Club, Friends of Fellows Riverside Garden, First Night Youngstown, and the Ebony Ladies Golf and Youth Foundation.
As Director of Operations, Samantha is responsible for managing janitorial service contracts and securing new business contracts. She also manages the operations for Goodwill central donation process.
With a new process in place for donations, “the stores provide a lot of insight into what they need,” Samantha says, “and each day, I’m trying to hone in on how to make the process smooth…and [to] make sure we have quality process that is not just good for the customer, but also for our staff.”
So why should people choose Goodwill? Samantha believes Goodwill is the logical choice for donations because people can see what happens to their donations and the revenue that is generated from those donations stays local.
“Anyone in the executive staff will be glad to give you a tour! You’ll know, ‘I donated this shirt. It was sold here. And, the dollars stay right here and serve the people in the community who need it most.”