Matching Your Needs
Youngstown Area Goodwill Industries offers the following vocational training programs:
• Vocational Evaluation • Job Placement & Job Coaching
• Work Adjustment • Sheltered Employment
• Skills Training • Classroom Instruction
The agency is conveniently located and easily accessible by public transportation. Programs begin between 8:00 a.m. to 8:30 a.m. and end by 3:30 p.m., Monday through Friday.
Goodwill provides services to many people who want to determine a vocational goal, receive training, attend classes, develop a resume and improve job seeking skills in order to obtain successful employment.
Information is gathered from the referral source and person entering the program. Services are designed around the needs and desires of each person served, and are responsive to their expectations. Each individual is involved in decision making and planning regarding his or her desired outcome.
The rehabilitation staff is educated and trained to work with people with barriers to employment and special needs. Some staff members are licensed or credentialed in their area of expertise.
A referring agency representative will discuss Goodwill’s programs with you. There will be no cost to you. You may be scheduled for a tour and interview before starting.
Once you are referred for services, you will receive a start date, generally less than a month away. Programs are individualized to meet your needs.
Goodwill promotes an accessible setting and is committed to removing barriers. The staff respects the differences in people and treats each person with dignity. If there is a need, assistive technology or reasonable accommodations are addresses to maximize potential of achieving goals. You will be involved in planning your program by actively participating in developing your individualized program plan. Information on planning the services you will receive and requirements for your continued participation will be reviewed.
With your consent, your family and other involved individuals such as counselors, can participate in your program. Usually, the expected outcome for participants is getting and maintaining employment. Your privacy is protected while at Goodwill. Information about you and your participation here is not given out without a signed release by you.
- Program meets the needs of the person seeking employment.
- Age 16 or above. Those under age 18 must have a work permit prior to the start date.
- Expressed desire to participate in the program.
- Medical report of any physical limitations or restrictions. This report must be current within one year. Must be free of medical conditions that may affect the health and well-being of others.
- Behavior not known to be dangerous to self, others or property. Psychological reports must be as current as the last known hospitalization or treatment; general psychological reports must be within two years old.
- Unemployed or underemployed.
- Not abusing drugs or alcohol for a minimum of six months.
- I.Q. of approximately 50 or above.
- Mobility skills necessary to move safely about the facility without assistance or with the aid of an assigned attendant. The individual must be able to care for their own personal needs independently or with an assigned attendant.
- Third party sponsorship.
Meeting your expectations is very important to the staff, as is determining your preferences. There are many opportunities to express your input and satisfaction and make suggestions for change. This information is then used in planning for the future of the agency.
Goodwill is active in advocating for people with disabilities and special needs, community organizations and workforce development groups. We are committed to meeting international standards of quality by conforming to CARF standards on an ongoing basis.
Rehabilitation Training Services
Vocational evaluation is a five to 10 day program where you, in partnership with an evaluator, will learn to identify realistic vocational options and develop employment goals and objectives. The program is individualized to meet your needs and will examine a wide range of employment options by use of the following techniques:
- Work samples
- Computerized tests
- Preference & interest inventories
- Paper/pencil tests
- Situational assessments (job tryouts in the Goodwill plant or offices)
- Extensive personal interviews
- Reviewing work history, volunteer experience and transferable skills
An evaluation plan is developed with you that identifies questions to be answered, and includes your input, the stated overall purpose of evaluation, methods to be used and potential modifications required to meet your needs. Vocational evaluation allows you to learn about yourself and identifies recommendations related to employment and community resources. An exit staffing is held to discuss your needs, vocational goals and other related information.
Work adjustment is a program for individuals seeking employment that assists in developing or re-establishing skills, attitudes, personal characteristics, interpersonal skills, work behaviors and functional capacities to achieve positive employment outcomes.
Work adjustment takes place in the Goodwill industrial plant, retail store or offices, and may continue at a community site. The program is usually four to 12 weeks long.
A program manager will work with you individually to develop a plan toward achieving your desired outcomes. The program manager will also closely monitor your performance, provide feedback and vocational counseling, and coordinate other needed services. An exit staffing is held at program completion to discuss progress and future services.
Individualized classes are provided in world of work, job seeking skills, budgeting, living skills, computer use, driver’s permit or other topics.
Services and supports are provided in work adjustment to address:
- Attendance & punctuality
- Job seeking skills such as interviewing & completing applications
- On the job performance skills related to quality & quantity of work
- Knowledge of work practices such as benefits, safety, payroll deductions, insurance, unions & retirement
- Work related communication skills &interpersonal skills
- Grooming, hygiene & appropriate work attire
- Work ethics
- Corporate or work culture including work relationships, chain of command & grievance procedures
- Functional literacy skills, work related academic skills, and interpersonal skills such as conflict resolution and anger management.
- Work realted skills such as time management, mobility and money management skills
- Customer serivce
Sheltered employment services provide paid work within Goodwill to people with disabilities and creates opportunities to achieve desired employment outcomes such as movement to competitive employment.
Goodwill operates the program under a certificate from the U.S. Department of Labor, Wage & Hour Division. This certificate permits that wages for employees having disabilities that impact work performance are based on productivity and therefore may be at a lower rate than the prevailing wage.
Wage rates, work quality and quantity, and potential for community employment are evaluated semi-annually. A program manager works closely with each individual in developing a plan, exploring other work opportunities as desired, and providing or referring to resources such as classes, community services and health maintenance.
Skills training programs are offered in the areas of janitorial/maintenance and retail sales. Each course follows a curriculum that includes the planned length of the course, topics to be covered, materials used and requirements for completion. Both courses have an in-house and practicum component.
Job placement services are available to assist with finding a job in the area of training and to provide information about jobs in the local area.
Job Placement Services
Job placement services assist individuals seeking employment in choosing, obtaining and retaining employment in the community. The job placement specialist will become familiar with your preferences, assessment information, strengths and abilities in order to target jobs available in the local labor market. Job search activities are individualized and involve your input and approval. Job Club is held weekly and provides job leads and discussion regarding securing employment.
Once employment is found, the job placement department will assist you with making a transition to work. Follow-up includes contact with you and the employer to ensure adjustment and retention.
Additional program information is available for review at the opportunities for Ohioans with Disabilities website (ood.ohio.gov) under provider information. This includes the current provider agreement with OOD, Goodwill’s CARF accreditation documentation, staff qualifications, services provided and the OOD vocational rehabilitation established rates.
Client Rights Policy
Goodwill protects and promotes the rights of all persons served. This commitment guides the delivery of services and supports the ongoing interaction with persons served. This policy is reviewed during new staff member training. It is communicated during program orientation in a way that is understandable. For sheltered employees, rights are reviewed annually. Consumer handbooks and brochures include client rights. They may be reviewed throughout the program for clarification.
The following rights apply to all participants in Goodwill programs:
- The right to confidentiality of information. This includes billing, utilization, clinical, administrative and service related information.
- The right to privacy of personal information.
- The right to freedom from abuse, financial or other exploitation, retaliation, humiliation or neglect. Abuse includes that of a physical, sexual, psychological or fiduciary nature, harassment and physical punishment and humiliation, threatening or exploiting actions.
- The right to have access to information pertinent to him/herself in sufficient time to facilitate decision making.
- Access to information in their own words according to Goodwill’s policy.
- The right to information regarding immediate, pending, and future service and support needs in a manner that is clear and understandable. Information is mainly provided verbally with some being written. Information is also shared through active participation in team meetings, individual service planning.
- The right to informed consent or refusal or expression of choice regarding service delivery; release of information; concurrent services; composition of the service delivery team; or involvement in research projects, should they ever be conducted at Goodwill.
- The right to access or referral to legal entities for appropriate representation; self help support services; or advocacy support services through the assistance of program staff.
- The right to have an investigation and resolution of alleged infringement of rights.
- The right not to be discriminated against in the provision of services on the basis of race, color, religion, sex, national origin, disability, age, military status or veteran status.
- The right to a safe environment free of exploitation, coercion or interference with the rehabilitation program process.
- The right to make a formal complaint or file a grievance or appeal to the organization that will not result in retaliation or barriers to services.
- The right to be informed of the reasons for discontinuance of service or to receive an explanation of the reasons for denial of service; from this agency or through the referring counselor.
Your Input and Feedback
Input from you is important so that Goodwill can provide services that meet expectations and preferences of all persons served and achieve better outcomes.
Ways that you can provide feedback are by speaking to your program manager, through sheltered employment or work adjustment groups, a written survey that is collected at the completion of each service, the suggestion box or on incident reports. Staff analyzes the input obtained and utilizes it in program planning, improving performance, planning and advocating for the Goodwill organization.