Customer Service Supervisor – Warren

Youngstown Area Goodwill Industries

• Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.

• Utilize staff on duty efficiently – help build a strong and motivated store team.
• Emphasize on customer service.
• Promote sales growth and attend to store merchandising displays creatively.
• Ability to supervise without showing partiality.
• Aware of store safety and security.
• Assist customers quickly and courteously with their purchase.
• Maintain a pleasant environment in the store among customers and store staff at all times.
• Will be fair-minded but firm in direction.
• Maintain proper handling of merchandise according to store standards/procedures/policies.

• Sufficient mathematical skills to use cash register and complete paper work.
• Will do daily paper work in absence of Store Manager or Assistant Manager.
• Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately).

• Must possess a valid driver’s license, maintain adequate insurance and pass a background check.

• Work cooperatively with store management and staff.
• A good communicator with store management and staff.
• Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.

• Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.

• Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.

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