Customer Service Representative

Youngstown Area Goodwill Industries

The Customer Service Representative will assist customers quickly and courteously in locating and selecting merchandise and check them out properly at checkout. Customer Service Representative will have sufficient mathematical skills to run cash register. Will greet and be courteous to customers at all times, promoting strong customer service. Customer Service Representative will assist in store operations such as stocking shelves, merchandising inventory through displays, rotating stock, and keeping the store and displays neat and clean. Assist customers in removing purchases from store, when needed. Customer Service Representative will follow all store policies and procedures closely to assure the smooth, consistent operation of the store; other duties as assigned.

Customer Service Representative will be a focused and steady worker with the ability to be aware of surrounding activities for the purpose of customer service and store security. Will also alert floor supervisor to illegal customer activity. Will be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.

Will be supportive of co-workers, patient and helpful with trainees.

Customer Service Representative will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.

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